Shipping policy

SHIPPING POLICY.

At Dirty4x4, we're committed to getting your order to you as quickly and safely as possible.

SHIPPING RATES.

We offer a flat rate shipping fee of AUD $159 Australia-wide on all DirtyBars electric side step systems.

The shipping fee covers freight to most metropolitan and regional locations within Australia. If your delivery address is considered a remote or isolated area by our freight carrier, we may contact you if an additional freight charge applies before dispatching your order.

ORDER PROCESSING.

Orders are typically dispatched within 1-3 business days of payment being received.
Orders placed on weekends or public holidays will be processed on the next business day.
During product launches, promotional periods or peak seasons, dispatch times may be slightly longer.

DELIVERY TIMEFRAMES.

Estimated delivery times are:

Western Australia: 2–5 business days
Interstate Metro Areas: 5–8 business days
Regional & Remote Areas: 7–12 business days

Delivery timeframes are estimates only and may vary depending on your location and the freight carrier.

TRACKING ORDER.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking details so you can monitor your delivery.

AUTHORITY TO LEAVE.

Large freight items such as DirtyBars generally require a signature upon delivery. If you request Authority to Leave (ATL), Dirty4x4 and the freight carrier are not responsible for loss, theft or damage after the parcel has been delivered.

INCORRECT SHIPPING INFORMATION.

Please ensure your shipping address and contact details are correct before placing your order.

If an order is returned to us due to an incorrect or incomplete address, or because it was not collected from the freight depot, additional shipping charges may apply before the order can be re-dispatched.

ORDER COLLECTION.

Customers located in Perth are welcome to collect their order from our Welshpool workshop.

Please select Local Pickup at checkout. We'll contact you once your order is ready for collection.

SHIPPING DAMAGE.

If your order arrives damaged, please notify us within 7 days of delivery by emailing sales@dirty4x4.com.au with your order number and clear photos of the packaging and damaged product. We'll work with you to resolve the issue as quickly as possible.