Refund policy

At Dirty4x4, we take pride in the quality of our products. As a small Australian business, we do not have the capacity to process returns for change of mind purchases. Please ensure you have selected the correct vehicle model before placing your order.

CHANGE OF MIND.

We do not accept returns, exchanges or refunds for:

  • Change of mind.

  • Incorrect purchases made by the customer.

  • Products that are no longer required.

  • Products that have been installed, used or modified.

Please contact us before purchasing if you are unsure whether a product is suitable for your vehicle.

FAULTY OR INCORRECT PRODUCTS.

If you receive a product that is faulty, damaged during transit, or you have received the incorrect item, please contact us within 7 days of delivery by emailing sales@dirty4x4.com.au with:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos of the fault and the product.

Once the issue has been assessed and approved, Dirty4x4 will provide a replacement product or replacement component where appropriate.

Products must not be returned without prior authorisation.

WARRANTY CLAIMS.

Products that develop a manufacturing fault during the applicable warranty period should be submitted as a warranty claim in accordance with our Warranty Policy.

Warranty claims are assessed on a case-by-case basis. If a manufacturing defect is confirmed, Dirty4x4 will repair or replace the affected product or component at our discretion.

AUSTRALIAN CONSUMER LAW.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Returns & Refunds Policy excludes, restricts or modifies your rights under the Australian Consumer Law.